I went to my local public library, Seaford library, part of East Sussex County Council's libraries. Through their website I can renew and reserve, using my ticket number and a PIN. The PIN was set when I joined, at a distinctly unmemorable number.
"Please could you change it to something easier to remember?", I asked.
"Oh no, we can't do that", was the answer.
"Perhaps your headquarters can?"
"No, nothing we can do."
I used the web form on the e-library to send an enquiry to headquarters, which has gone unanswered.
I don't have a detailed knowledge of the library system they use, DS's Galaxy, if I'm not mistaken , but I do know that even ten years ago, a very long time in library automation, I installed Sirsi's Unicorn at the Royal College of Veterinary Surgeons and library staff could easily change PINs for readers.
While I'm on the subject, why on earth does the East Sussex catalogue only allow users to request items already in stock? No one library service can hope to satisfy the purposive reader, to use a phrase from my library school days, but to request anything not in stock obliges one to fill in a paper form. On some occasions, staff have even tried to tell me that is impossible to request items not on the catalogue.
Library 2.0 is all very well; East Sussex readers have yet to experience Library 1.0.
Update: I eat many of the words above, for this afternoon I was contacted by Anita of East Sussex libraries. It is possible for branch library staff to change a PIN, and soon they will launch a new version of the online catalogue which will, inter alia, allow users to change their own PINs.
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