Another delegate asked me how I found out about LIKE, and I had to confess I couldn't remember. It might have been through LinkedIn, it might have been on an e-mail list. it might have been through a tweet. Whatever the means, I found myself at the Crown on Clerkenwell Green, where Lenin would nip in for an Imperial Russian stout in between writing Iskra editorials in the building nearby that is now the Marx Memorial library.
Marx House, 37a Clerkenwell Green
The Crown
The format of LIKE meetings is original and fun. One arrives, pays £15 for drinks and food and networks for half an hour. I found myself talking to a man who ran a print company, someone who worked for the British Red Cross and Ben demonstrated OneIS to me.
At 6.30 we ere called to order and sat. The seating plan works by menu choice so I found myself on the meat table, with, among others, Suzanne Burge and Noeleen Schenk, who later told me about another informal community they're involved with, NetIKX.
Then Ray Phillips, supported by Matthew Hale, both from the King's Fund, took the floor to tell us about their transition to open source with Koha. The Fund, Ray told us, under Margaret Haines, was the first UK library customer for what used to be Sirsi's Unicorn system. When he arrived in 2007, his brief was to decrease the size of the physical collections, but to increase the digital. Moving to open source was remarkably quickly. The discussion was taken in October 2009 and went live in January 2010. Ray quoted Pasteur, 'chance favours the prepared mind". He told us of earlier unhappy experiences dealing with system vendors, the endless cycle of upgrades and the bad faith with which they treat their customers. He cited a case when a rep, after discussions about an upgrade that would allow their catalogue to be, mirabile dictu, networked, demanded four times the amount Ray thought he had to pay, remarking, 'we've got you by the balls'.
Unicorn was no longer fit for purpose: it was 'pre-web', it had limited capacity to talk to other Fund systems and relied on a number of unsupported hacks to make it work. The Fund was implementing a new website, with more integration of products and services. Depending as it does on endowments, money was tight. Ray's library strategy emphasised innovation.They also wanted to move away from an in-house server, to implement a modern functionality and user interface. move away from MARC and to make their collections more discoverable. In 2008 the Fund changed its charter to recognise the reality that, although it formally offered advice on London's health economy, in practice its influence was much wider, and this heightened national role was an additional argument for a modern library system. Ray and Matthew were also dissatisfied with the perfunctory level of technical support they received from Unicorn.
At the crucial moment, when Ray was about to ask for approval for his and Matthew's proposal, Ray's manager and the Fund's Chief Executive both left the organisation, leaving him to reconstruct a detailed business case for new managers. But it succeeded and they were able to give notice to Sirsi-Dynix, not without some legal wrangles over who owned the catalogue data. Never again could a systems supplier 'have them by the balls'. Between December and January they transferred thirty years of data, 90,000 records in all. Their support bill has been cut by more than half, and will not increase next year. Their system is more efficient, they have cleaner data and better integration with the website and the Fund's e-learning platform.
Though not the first Koha installation in the country, the Royal Homeopathic Hospital having that honour, they were among the first and now there is a growing customer base. The fact they knew Nick Dimantt of PTFS who used to work for Sirsi-Dynix, helped too. Ray and Matthew paid tribute to the creativity of their library team.
.In questions, someone asked why it was that library management systems suppliers, once in the front line of innovation, are now so conservative and fossilised. Ray and Matthew thought it had to do with the business model, where support is charged for at a premium. No one mentioned, as they might have done, the hold that private equity now has on the LMS market. Matthew described the mainstream suppliers as outmoded and arc iac and, and, after a painful systems migration in my last post, I have to agree.
Try the catalogue at: http://kingsfund.koha-ptfs.eu/
And then we ate and talked of the Hittites, ley-lines and the pleasures of long train commutes. I'll be back.
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